Return Policy
Thanks for ordering from The Little Connection. We hope you love what you've ordered! But just in case you're not 100% satisfied, we've updated our return policy and made the return process super easy.
Simply visit our returns portal and submit a request, and use your free prepaid shipping label to return your unworn, unwashed, undamaged, item(s) in the original packaging and we will process the refund directly to your The Little Connection store account.
That’s it, it’s that easy.
We’ve prepared some FAQ’s below, in case you need more information.
How Long Do I Have To Make A Return?
You have a maximum of 30 days from the date you received your item to make a return. Your return package must be postmarked within 30 days after the date received. Returns postmarked after 30 days from the date received will be subject to a late return fee up to $8.99.
Do I Have To Pay For Shipping When I Return Something?
No. At the Little Connection. Returns are free for all eligible items.
You must use the return label (“Return Label”) we provide (See "How do I make a return?" section for details), then ship the return package postmarked within 30 days from the date received.
Please note that any additional returns must also be postmarked within 30 days of the date the oder was received.
How Do I Make A Return?
If you receive a wrong or damaged item (see Damaged, Defective, Incorrect items section below) or if you reside outside of the USA. STOP and kindly follow the steps below. Otherwise continue to the steps indicated for “Normal Returns”.
- Take a photo and video of the faulty item (As detailed as possible) and send us within 48 hours of receiving the shipment.
- Explain your problem in detail.
- Send the proof to our customer service through email to support@thelitttleconnection.com
- Our customer service department will offer a replacement within 48 hours.
NOTE: Slightly different in color, sizes of 2 - 4 cm, hanging threads or the item quality not as expected are not considered as defective items.
Normal Returns
- Click the link to access our returns portal.
- Enter the required information to retrieve your order details
- Indicate the items you would like to return or exchange
- Choose whether you want to use the prepaid return label or purchase your own return shipping label
- Pack your return item(s) securely, in the original package if possible, and securely tape the Return Label on the outside of your return package.
- Mail the return package at the nearest carrier location. Your package must be postmarked within 30 days from the date received.
*The Return Label we provide only works if you are shipping within the US.
How Do I Find The Return Label I Generated?
Check your email on file. A copy of the return label should be there. If you are unable to locate the return label, Email us at support@thelittleconnection.com for a copy return label.
Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?
- You can only return items that are unworn, unwashed, undamaged, have the original tags attached and hygiene sticker (if applicable) intact.
- The following items cannot be returned or exchanged: clearance items, bodysuits, lingerie, underwear, swimwear, jewelry, accessories, cosmetics, pet products, "Party Wear" (such as Halloween costumes or Christmas outfits) and any other items for which return or exchange is noted as not being supported.
- Free gifts or BOGO free items cannot be returned or exchanged.
- If any non-returnable item meeting description as per sections 1-3 above is received, refund may be subject to an $8.99 fee.
Order cancellations
Customers may cancel an order within 24 hours after the order has been placed. After the 24 hour period has passed, we are not able to cancel any orders as they have already been processed. We will, however, accept a return.
The Little Connection, LLC reserves the right to cancel orders when:
- Shipping restrictions in some places, customer service will notify you if this cancellation occurs and your fund will automatically return to your original payment method within 5-10 business days.
- Product Out Of Stock
- Product damaged or does not pass quality inspection in the warehouse prior to shipping out
Refunds
All Refunds will be processed:
- Immediately for canceled products to the original payment method.
- Within 7 days after we receive your return package as a store credit.
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For international orders, refunds will be processed as a store credit. No return is required.
The original shipping fee, if any, is always non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support at support@thelittleconnection within 180 days after your purchase date.
Late Refunds/ Missing Refunds
If you haven’t received a refund yet, please contact us at support@thelitttleconnection.com
Updated June 4th, 2025