We hope you love what you've ordered! But just in case you're not 100% satisfied, we've updated our return policy and made the return process super easy.
How Long Do I Have To Make A Return?
You have a maximum of 30 days from the date you received your item to make a return. Your return package must be postmarked within 30 days after the date received. Returns postmarked after 30 days from the date received will not be accepted.
Do I Have To Pay For Shipping When I Return Something?
Return Shipping is free on your 1st returned item for any order.* You must use the return label (“Return Label”) we provide (See "How do I make a return?" section for details), then ship the return package postmarked within 30 days from the date received.
If you have already returned an item from an order but would like to return additional item(s) in the same order, you can use the Return Label we provided, and $7.99 shipping fee per item will be deducted from your refund.
How Do I Make A Return?
- Click the link to access our Help Center.
- Click on Return
- Enter the required information to retrieve your order details
- Indicate the items you would like to return
- Please allow us up to 48 hours to process your return request. We will respond via email with a pre-paid postage label.
- Pack your return item(s) securely, in the original package if possible, and securely tape the Return Label on the outside of your return package.
- Mail out the return package at your nearest USPS or UPS (as applicable) location. Your package must be postmarked within 30 days from the date received.
- Please note that no refund shall be settled unless the returned items are correctly shipped according to the respective shipping labels. If there are multiple shipping labels for more than 1 item to be returned, please do not mix them up.
*The Return Label we provide only works if you are shipping within the US.
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the Return Label we provide.
Please make sure you do not include non-TLC items by accident in your return package. We will not be responsible for sending back those items to you.
How Do I Find The Return Label I Generated?
Check your email on file. A copy of the return label should be there. If you are unable to locate the return label, Email us at email@example.com for a return label.
Can I Still Return Items If They Are Worn, Damaged, Or Have The Tags Removed?
You can only return items that are unworn, unwashed, undamaged, have the original tags attached and hygiene sticker (if applicable) intact.
The following items cannot be returned or exchanged: clearance items, bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, "Party Wear" (such as Halloween costumes or Christmas outfits) and any other items for which return or exchange is noted as not being supported.
Free gifts cannot be returned or exchanged.
Damaged, Defective, Incorrect Items
If you have received products that are defected or you have received products different from your order, kindly follow the steps below:
- Take a photo and video of the faulty item (As detailed as possible) and send us within 48 hours of receiving the shipment.
- Explain your problem in detail.
- Send the proof to our customer service through email - firstname.lastname@example.org
- Our customer service department will confirm your status of refund within 48 hours
- After reviewing the status, the customer service department will update you on your status for refund within 48 hours.
NOTE: Slightly different in color, sizes of 2 - 4 cm, hanging threads are not considered as defective items. Moreover, handmade and natural material items such as ceramics, glasses, rattan, wood, with bubbles, are not defective items due to they are all handmade and unique pieces given by mother nature.
Warranty For Electronics Item
All TLC electronics products come with a standard 60s day warranty from your date of package delivered. The warranty extended to your product does not cover accidental damages or normal wear and tear.
Ordered Not Received
Drop us an email and we will help you to check with the courier service. Sometimes, order not received maybe due to following situation:
1) Address invalid
2) Held by customs, need information from the receiver
3) Parcel arrive at post office, waiting for pickup, this situation occurs when the courier can't reach your destination/ you are not at home.
**We will not deal with the refund or resend if the tracking information shows the order is delivered.
The USPS or UPS may attempt delivery 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender which is our logistics company. During the return, we will not be responsible for lost packages.
We reserve the right to cancel orders when:
Shipping restrictions in some places, customer service will notify you if this cancellation occurs and your fund will automatically return to your original payment method within 5-10 business days.
Product Out Of Stock
Refunds will be processed:
- Immediately for canceled products.
- Within 48 hours of receiving notice of a defective, damaged or wrong item
- Within 7 days after we receive your return package.
For canceled or defective, damaged or wrong items, we will send the refund to your original payment method.
Upon receipt of your returned package, we will email you to confirm how you would like to receive your refund. The refund will be issued to the original payment method or gift card as per your request. If no response is received regarding the refund method preference, we will issue the refund to a TLC gift card.
*PLEASE NOTE: original shipping costs are always non-refundable and return shipping charge $7.99 per each item when payments are refunded to the original payment method. There are no return shipping charges when refunds are given as TLC gift card and any additional returns must also be postmarked within 30 days of the purchase date.
Unfortunately, sometimes due to transportation delays, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.
The original shipping fee, if any, is always non-refundable.
If you have any issues with your return, you must contact Customer Support at support@thelittleconnection within 180 days after your purchase date.
Late Refunds/ Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com